Published by Arona HausServices 2026

M2

The Built Experience™

What it is like to be there, measured.

Every project is measured by area, cost, density and compliance. None of it measures the one thing people actually remember. The Built Experience™ is a method for assessing the complete human experience of a place — observed on foot, at eye level, without the drawing set — and reporting it as something a development team can act on.

Five pillars / 20 points each / 100 in total
01Arrival & OrientationCan I understand this place before I enter it?
02Movement & AccessCan I move effortlessly through it?
03The Public RealmDoes it invite people to stay?
04Form & MaterialDoes the architecture elevate the experience?
05Belonging & ReturnWould I choose to come back?
Engagements

All fees in Canadian dollars, plus HST. Greater Toronto Area included.

Built Experience Snapshot™

$2,500 – 3,500

One site visit. Five-pillar assessment. Built Experience Profile™. Executive summary of 5–8 pages. 30-minute presentation.

Turnaround — 5 business days

Built Experience Review™

$6,500 – 9,500

Multiple visits — weekday and weekend, daylight and after dark. Site photography. Full five-pillar evaluation. Built Experience Profile™. Report of 15–25 pages with recommendations. 60-minute presentation.

Turnaround — 10 business days

Pre-Construction Review™

$10,000 – 15,000

The Review applied before submission — to drawings, site context and arrival sequence, while findings are still inexpensive to act on. Includes a half-day workshop with the design team.

Turnaround — 15 business days

Portfolio Program

$3,500 – 5,000 / mo

Quarterly assessments across a portfolio, on-call advisory through design and construction, and an annual comparative Profile set.

Ongoing — 6-month minimum
Founding client program

The first five engagements are offered at $2,500 in exchange for named case study rights, a written testimonial, and two introductions. Five only. Full rates apply thereafter.

Independence

The Built Experience Journal™ is editorially independent. Publication is not part of any engagement and cannot be purchased. Client work is reported as a case study, with written approval.

Sectors Hospitality · Mixed-Use & Retail · Master-Planned Communities · Public Realm · Seniors Living

People don't remember buildings. They remember experiences.

Commission a review Arona Haus · Toronto · hello@aronahaus.com